Surpride Tokyo Inc. (“Surpride Tokyo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit our website or book one of our experiences, how we use it, and the choices you have.
1. Information We Collect
When you make a booking or contact us, we may collect:
Booking and contact details: your name, email address, and phone number.
Optional information: your Instagram account name or profile link, if you choose to provide it.
Payment information: the card and billing details needed to process your payment. Payments are handled by our payment processor, Stripe; we do not store your full card number on our own servers.
Booking details: the tour, vehicle, date, time slot, and number of participants you select.
Technical and usage data: information collected automatically when you use our website, such as your IP address, browser type, device information, and pages viewed, including through cookies and similar technologies.
2. How We Use Your Information
We use your information to:
process and manage your booking, including approval, payment, and cancellations;
send booking confirmations, reminders, changes, and other service-related messages;
respond to your inquiries and provide customer support;
operate, maintain, and improve our website and services;
prevent fraud and keep our service secure; and
comply with applicable legal and regulatory obligations.
3. How We Share Your Information
We do not sell your personal information. We share it only as needed to provide our service, including with:
Service providers who help us operate, such as payment processing (Stripe), email delivery, website hosting, and database services. These providers process your information on our behalf and are required to protect it.
Authorities or other third parties where required by law, regulation, or legal process, or to protect our rights, safety, or property.
A successor entity in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.
4. International Data Transfers
Because we serve visitors from around the world, your information may be processed in Japan and in other countries where our service providers operate. These countries may have different data protection laws than your home country. We take reasonable steps to ensure your information remains protected in accordance with this Privacy Policy.
5. Data Retention
We keep your personal information only for as long as necessary to fulfill the purposes described in this Policy, including to complete your booking, meet our legal and accounting obligations, and resolve disputes. When it is no longer needed, we delete or anonymize it.
6. Security
We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to:
access the personal information we hold about you;
request correction of inaccurate information;
request deletion of your information;
object to or restrict certain processing; and
withdraw consent where our processing is based on consent.
To exercise any of these rights, please contact us using the details below. We will respond in accordance with applicable law.
8. Cookies
Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. You can control cookies through your browser settings, although disabling them may affect some features of the site.
9. Children’s Privacy
Our service is not directed to children under the age of 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide additional notice. We encourage you to review this Policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Surpride Tokyo Inc.
Miyamasuzaka Building 609, 2-19-15 Shibuya, Shibuya-ku, Tokyo, Japan
Email: surpridetokyo@surpride-tokyo.com